Refund policy

Last updated: October 23, 2026

We want you and your little one to love your Zippo Baby order. If something isn't right, we're here to help.

30-Day Returns

You can request a return within 30 days of delivery. To be eligible, items must be unused, unwashed, and in their original condition and packaging, with any tags attached.

Items We Can't Accept for Return

For hygiene and safety reasons, we can't accept returns of items that have been opened or used and that go in or near a baby's mouth, including pacifiers, toothbrushes, bottle-related items, and feeding items such as bowls. These items can still be returned if they arrive damaged or defective (see below).

How to Start a Return

Email us at info@zippobaby.com with your order number and the item(s) you'd like to return. We'll reply with return instructions and the return address. Please don't send items back without contacting us first, as returns sent without instructions may not be accepted.

Damaged, Defective, or Wrong Items

If your order arrives damaged or defective, or you received the wrong item, email us within 7 days of delivery with your order number and photos of the issue. We'll send a replacement or issue a full refund, and you won't pay for return shipping.

Return Shipping

For returns that aren't due to our error, the customer is responsible for return shipping costs. Original shipping charges are non-refundable unless the return is due to our error.

Refunds

Once we receive and inspect your return, we'll email you to let you know whether it was approved. Approved refunds are issued to your original payment method, and it may take 5-10 business days for your bank or card issuer to post the refund.

Exchanges

The fastest way to get a different size or color is to return the item you have and place a new order for the item you want.

Item added to your cart